Technical Service Support & Digital Capabilities

Website enjoyglobe Globe Telecom, Inc.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Network Operations Support Engineer translates directives and strategies from department head into detailed project plans. 

DUTIES & AND RESPONSIBILITIES:

  • Translates directives and strategies from department head into detailed project plans.
  • Acknowledge and attend to EG and SG customer reported issues for Mobile postpaid, Duo, Voice/SMS, Wireless VPN, signal coverage, and SDWAN-LTE nomadic.
  • Deliver L2 case handling support via the prescribed phone and ticket management systems.
  • Conduct case isolation and troubleshooting including necessary L2 procedures using the following tools:
    Discovery/Actix One: signal coverage checking
    U2020: site alarm checking
    ICD: check fault tickets for existing site related alarms
    MyCOM: KPI checking of sites (capacity, interference)
    PGW: to view subscriber services on HLR
    SEQ: calls/SMS logs checking (latched sites included)
    Acision: SMS logs counter checking
    Radcom/Qtrace: data logs checking including historical latched sites
    APMS: remote access tool for Femtocell 
    SDWAN
    VSD: NMS tool for SDWAN circuits
    Customer Portal: tool to view circuit details specific per customer including traffic and port status
    Streamline: database for activated SDWAN circuits containing network diagrams and circuit descriptions.
  • Recommends prioritization of trouble and performance tickets when escalated by customers

REQUIREMENTS:

Must Have:

  • Minimum 2 years experience in Network Operations, Technical Support, Systems Engineering, or Systems administration or equivalent is highly advantageous
  • IT/Telco industry experience
  • Knowledgeable in legacy technologies like PSTN, ISDN, ATMs, SDH
  • Strong Fundamental Knowledge of basic communication and forms of data transmissions
  • Awareness of advanced technology in the field of transmission and communication.
  • DWDM/ROADM/Ethernet/SDWAN/Cloud
  • Bachelor’s degree in Communication/Electronics/Computer Engineering, Computer Science, IT, or any related field

Nice to Have:

  • Experienced in working in a NOC environment
  • CCNA/HCNA background

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

To apply for this job please visit globe.wd3.myworkdayjobs.com.

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