HR Generalist

Overview

The HR Generalist assists in leading and guiding the Human Resources functions for a customer contact center location to provide a broad range of services to employees, mostly non-exempt technical support and customer service positions. The HR Generalist reports to the Human Resources Manager where both positions support the full employment lifecycle by engaging with managers and employees to provide best practices in all areas of human resources, excluding recruiting but including but not limited to, employee relations, FMLA/ADA administration, benefits administration, salary administrations, legal compliance, safety, performance management and management development, engagement and retention initiatives, training managers in core HR programs and support general business and management practices.

The HR Generalist is a business partner focused on ethics and compliance with sound judgment, confidentiality and discretion in varying situations.

Responsibilities

Primary Job Functions include, but are not limited to:

Primarily supports a specific client group provided guidance and support to management and employees on HR issues, but supports the overall site in ensuring positive employee relations and general administration of HR policies and procedures.
Partners with Recruiting, Training and Operations teams supporting on-boarding new employees and administering policies and procedures to aid in the overall success of employees; facilitates New Employee Orientation sessions.
Administers overall HR programs related to the employee lifecycle including new employee orientation, leave management, workplace safety, benefits, compensation, performance management, HRIS and employee records and ensures legal compliance.

• Supports HR related training and development for management.
• Collaborates with managers and supports initiatives related to employee satisfaction, engagement and retention.

Qualifications:

• Bachelor’s Degree
• At least 6 months of related experience specializing in Employee Labor Relations is required. Exposure in handling LR for a BPO or Call Center company is a plus
• Background in Employee Engagement is highly desired.
• With strong exposure in creating and processing of employee cases, memorandums, notices and internal labor processes
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills
• Sound comprehension skills
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to work in permanent graveyard shift