Responsibilities

JOB SUMMARY:

Account and Stakeholder Management

Handle account management of large-scale, high client-visibility accounts
Attend to regular client interface presentations and discussions
Demonstrates the ability to establish rapport with high-level leaders and with clients
Reviews contractual obligations of recruiting and implements this to the account handled
Demonstrates independent decision-making on all recruiting-related facets with senior stakeholders, such as staffing, profiling, retention etc.
Exhibits subject matter expertise on volume recruiting and is familiar with the recruiting trends in the BPO market
Conducts a root-cause analysis and the capacity to provide a recruitment solution
Conducts a risk-mitigation and the capacity to design a recruiting strategy
Independently launch new logos, covering end-to-end design to implementation

Hiring Delivery

Leads the strategic aspect of ramp delivery that will meet the client’s demands
Lead & manage the recruiting managers on account-management related initiatives and tasks
Design and implement the appropriate measures of success of the team to drive consistent delivery & maintain success of the accounts supported
Measure and report team’s performance via set scorecard
Lead performance and disciplinary correction as needed

Leadership and Talent Development

Qualifications

Proven client and account management skill
Advance communication skills such as negotiation, conflict management & influencing
Subject matter expert in volume and BPO recruitment in various PH locations
Advance reporting & presentation skills
People-first mindset and proven success in succession planning
Analytical and logical deduction skills
Advance attention to details and process-orientation
Strategic-thinking competency
At least 10 yrs of recruiting experience
At least 5 yrs of senior recruiting leadership experience in the BPO industry
Shows respect, integrity, transparency and excellence

To apply for this job please visit phcareers-ibex.icims.com.