Operations Associate

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. 

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology. 

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever. 

We are powered by the country’s only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services. 

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas.

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

The Operations Associate must be keen to detail and with technical experience in disbursement, merchant communication and aftersales support. The responsibilities of the Operations Associate include monitoring and control of day-to-day, maintaining accounts and records of transactions, process improvement and support activities under Load & Shop Operations.

What you will be doing: 

• Liaises with Merchants, Sales, People Group, Marketing and other internal stakeholders within Maya
• Perform seamless disbursement activities within the committed SLA
• Ensure timely resolution of disbursement aftersales issues 
• Assist with day-to-day operations of Load, monitoring of load balances and replenishment
• Assist with onboarding and updating of SKUs
• Perform Add Money transactions
• Creates and analyzes existing processes with the goal of improving day-to-day operations
• Resolves all types of inquiries and requests in a timely, accurate, professional and courteous manner

What you will need to succeed: 

• Strong technical skills with the ability to analyze problems, design and implement solutions independently
• Excellent interpersonal and relationship management skills
• Organized and attentive to details
• Able to work swiftly, pivot quickly with changes in direction, and meet all deadlines with minimal supervision
• Displays ownership over one’s work, team deliverables, successes, and mistakes
• Honest, transparent, and has integrity in all aspects of work
• Able to follow directives 
• Proactive, resourceful, logical, critical thinker and team player
• Able to take on adhoc tasks as defined by his lead 

What we are looking for: 

• Graduate of any 4-year Business course
• Ability to work in a fast-paced and results-oriented culture
• Developing reports, assembling and analyzing data
• High attention to details
• Support team members to collaborate, develop plans and reach team and individual goals.

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better.