Account Service Manager

Website metrobank Metrobank

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Position Title: Account Service Manager

Job Summary: 

Responsible for the timely and accurate servicing of all loans and trade transactions of Institutional Banking customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties and Responsibilities:

  • Provides servicing of all loans and trade transactions to IBS customers, in coordination with other operating units in accordance with the bank’s existing policies
  • Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the bank policies and BSP regulations
  • Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing
  • Assists in handling transaction-related customer complaints and recommended solutions
  • Monitors and Ensures timely submission of BIR 2306and 2307, that there are zero A/Rs and A/Ps an no technical past dues
  • Performs other related functions that may be assigned from time to time 


  • College Graduate (Business course or equivalent with computer know-how)
  • At least 5 years relevant experience in banking operations with adept knowledge in loans and trade transactions
  • Advanced Interpersonal and Leadership skills
  • Good communication skills 

Other Details:

Rank: Junior Officer

Unit: Enterprise Services Sector/Operations Group/Loans Operations Division/Corporate Service Management Department

Location: Metrobank Cagayan De Oro Main

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