Senior Account Executive (Mandarin Speaker)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region’s largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Senior Account Executive’s (Sr. AE) responsibility is to maintain a positive relationship with Ninja Van’s international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter – the Sr. AE will be who the clients will reach out to, and is in the best position to assist them.

Main Duties

• Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
• Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well – translate “client speak” into our own internal language
• Provides customer trends and necessary report to Business Unit Head
• Checks the volume weekly , monthly and provided feedback to corp. sales team and business unit head regarding the up and downtrend in volume trading of customers in portfolio
• Check and assist Finance in collection payments and AR’s of shippers to ensure healthy cashflow in portfolio and shippers payment attitude is aligned with their credit line with in the given contract payment schedule with Ninjavan
• Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
• Ensure that processes are followed – but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
• Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
• Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
• Responsible for keeping the client connected and ensuring their regular trading and loyalty to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
• First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
• Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
• Maintain growth of the shippers’ business/volume and trust.

Qualifications

• Bachelor’s degree in any course, preferably business administration course
• At least 3 year(s) of working experience in the related field specifically in Account
• Management, Stakeholder Management, Client Coordination
• Must be able to present information to clients and address business concern of the said client
• With relevant product or industry knowledge
• Experience in logistics or e-commerce industries is preferred
• Proficient in Microsoft Office Suite
• Proficient in written and oral English
• Proficiency in Mandarin

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