Sales Process Excellence Supervisor

Website InsidePMI Philip Morris International

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Sales and Marketing at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that’s driving our huge commercial transformation.

If you’re a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. In order to help support sustainable business growth & market leadership.


The Commercial Business Process Supervisor is responsible for overseeing and optimizing PMFTC Commercial and Sales processes to ensure efficiency, effectiveness, and continuous improvement. This role requires strong analytical skills, leadership abilities, and a proactive approach to problem-solving.

Process Optimization

• Analyze current processes to identify areas for improvement.
• Develop and implement strategies to streamline workflows and increase efficiency.
• Collaborate with cross-functional teams to standardize processes and best practices.
• Monitor key performance indicators (KPIs) to evaluate process effectiveness and identify] opportunities for enhancement.

Continuous Improvement

• Lead continuous improvement initiatives to drive operational excellence.
• Utilize multiple methodologies to identify root causes of inefficiencies and implement solutions.
• Foster a culture of innovation and continuous learning within the organization.
• Facilitate process improvement workshops and training sessions for employees.

Quality Assurance

• Establish quality standards and ensure compliance with regulatory requirements.
• Conduct regular audits and assessments to maintain process integrity.
• Implement corrective actions and preventive measures to address quality issues.
• Monitor and report on quality metrics to management and stakeholders.

Team Leadership

• Supervise a team of process improvement specialists/analysts.
• Provide guidance, coaching, and mentorship to team members.
• Delegate tasks effectively and monitor progress to ensure timely completion.
• Foster a collaborative and inclusive work environment that encourages teamwork and innovation.

Communication and Stakeholder Management

• Communicate process changes, updates, and improvements to relevant stakeholders.
• Collaborate with internal departments and external partners to align processes and objectives.
• Act as a liaison between different functional areas to facilitate seamless process integration.
• Respond to inquiries and provide support to stakeholders regarding process-related matters.


• Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field.
• Proven experience in process improvement, preferably in a manufacturing or service industry.
• Strong analytical skills with the ability to gather and interpret data to drive decision-making.
• Proficiency in Lean Six Sigma methodologies and process optimization techniques is an advantage.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire teams.
• Effective communication skills, both verbal and written, with the ability to convey complex ideas clearly and concisely.
• Detail-oriented mindset with a focus on quality and continuous improvement


Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.

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