Responsible for the deployment of quality framework, specific Quality Management Systems and related processes such as Customer Experience Framework, Defect Management and similar necessary to establish the delivery of quality assurance during the transition phase of the account.
Understands the quality objectives, customer profile, and client requirements to develop effective quality control processes maintaining an overall process integration flow, manages the risks and opportunities for service quality that can affect customer experience and product/process conformity.
Administers and responsible for internal and external client communications.
Understands the profile and requirements for Quality Specialist of the business, hires and performs administrative responsibilities while engaged in the program.
Manages and creates plans for deployment of Quality process to BAU Service Quality.
Get to Know Us
We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.
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