Senior Operations Manager

So what does a Senior Operations Manager do? Think of yourself as the leader who oversees the operations’ processes, embracing design, planning, control, performance improvement, and strategy. Since our culture is at the core of our business, you must possess high integrity, professionalism, courage, and resiliency.

Imagine yourself going to work with one thing on your mind: establishing a high standard for productivity, quality, and customer service, and defined guidelines for day-to-day results. 

As a Senior Operations Manager, you will:

• Serve our customers through the development and implementation of best in class methods and procedures;
• Provide training to ensure the company’s operations run smoothly;
• Provide information to Senior Leaders to generate ideas that will help increase productivity;
• Oversee Teammates, Team Leaders, and the Operations Management team to ensure positive morale for effective daily operations;
• Own the development of company systems for customer interaction and control its implementation process;
• Manage and improve campaign performance through performance monitoring, problem resolution, system audits and quality assurance measures;
• Ensure that staff performance reviews are consistently conducted, assess teammates’ needs, articulate cost/benefit analysis and other operational strategy assessments; 
• Maintain an open line of communication between your teammates and senior management;
• Be responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service, and resolving problems that may arise;
• Develop individual and team goals and implement plans in order to carry out the objectives;
• Guide your Operations Managers to meet all team and individual goals; 
• Collect and analyze trends and data for regular performance reports and preparing an annual budget after estimating necessities, correcting overspending, and analyzing cost variances and scheduling expenses; 
• Oversee systems maintenance and upgrade implementations, and call for repairs and trouble-shooting; and
• Maintain consistent professional improvement through company provided workshops, tracking trends and actively participating in team projects.

Do you have what it takes to become a Senior Operations Manager?

Requirements:

• At least 5 years of Operations Management Experience
• Held a leadership position in a customer service role
• Strong organizational, analytical, and managerial skills
• Excellent verbal and written communication skills
• Highly motivated self-starter
• Handled at least 600 FTEs with an excellent track record of meeting targets
• Strong computer skills especially in using Microsoft and Google applications
• Ability to multitask with ease and proficiency
• Ability to work efficiently in a fast-paced environment
• Can build productive business relationships with clients

Join TaskUs, Business Intelligence’s 2022 “Best Place to Work,” and experience a workplace that is truly #PeopleFirst! These Ridiculously Good perks and benefits* are available for you:

• Scholarship program for your children
• HMO benefits for you and up to 2 dependents after 2 weeks of employment
• Wellness programs 
• Retirement savings program with company matching

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas 
• Unlimited coffee 
• Free healthy lunch daily
• Daycare for your kids 
• Happy Hours, Time Outs, and other on-site events

*Terms & Conditions apply.

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and our global communities.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of September 30, 2022, TaskUs had approximately 48,700 employees across 28 locations in 14 countries, including the United States, the Philippines, and India.