IAM Engineer 3

Essential Duties & Responsibilities:

• Assist in day-to-day operational requests and requirements related to the IAM platform.
• Maintain and create IAM roles as requested or assigned.
• Use problem solving skills with urgency to address major outages and emergency incidents.
• Update and manage day-to-day ServiceNow incidents and requests within service level agreement.
• Act as a point of contact (using Asurion communication platforms such as email and messaging) for IAM and PAM issues or concerns.
• Communicate compliance requirements related to role questions and additions.
• Maintain and update documentation as required.
• Diligently report issues or concerns when discovered.
• Perform quarterly access certifications as outlined in SOC1, SOC2, and Financial Requirements.
• Create and maintain access certification artifacts and documentation as required for audit.
• Provide recommendations for audit-related gaps and issues.
• Maintain documentation for applications tied to audit and the IAM system.
• Communicate audit or application concerns related to SOC1, SOC2, and Financial Requirements to management.
• Conduct frequent communication between application and business teams.
• Assist with response to identity management inquiries and incidents where IAM or directory services expertise is required.
• Update job knowledge by tracking and understanding emerging identity management practices and standards and participate in educational opportunities.
• Collaborate with Customer Trust team to address and rectify non-compliance issues, as needed.
• Perform other related duties as assigned. 

Education, experience, and skills desired:

• Bachelor’s degree in computer science or similar education or experience in a related field.
• 1-year practical experience in a related field.
• Background in security or in information technology.
• ServiceNow or other ticketing system expertise.
• Understanding of Active Directory.
• Experience with SailPoint IIQ or other enterprise IAM platforms such as RSA, One Identity, Saviynt, Okta,
• ForgeRock, etc. preferred.
• Familiarity with privilege access management platforms such as CyberArk.
• Strong analytical and problem-solving skills are necessary. 
• Competence in Microsoft Office products.
• Excellent communication (oral, written, presentation), interpersonal, and consultative skills in English are required.
• Ability to operate effectively in a fast-paced environment.
• Experience in meeting deadlines and adapting to frequent changes.
• Work schedule flexibility.