Specialist – IT Operations

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse team of more than 13,000 across the world. 

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
 
About the role

We are extremely excited to announce that we are inviting applications for a Specialist – IT Operations role to be based in our Manila office with a hybrid working setup.  

This Specialist – IT Operations is going to be responsible for the governance of IT applications within a defined scope, translating business requirements into solution designs, and facilitating the delivery and support of solutions. 
 
What you will be doing

Participate from Projects through to Support 

• Involvement as a team member in the full application lifecycle of larger projects; including scoping and definition, estimation, design, configuration / development, testing, go-live and support. 
• Full self-managed responsibility to deliver approved small-scale enhancements. 
• Full self-managed responsibility to deliver support activities within the area of responsibility.
• Plan, track, monitor and report on application delivery activities – including schedule, scope, quality, risks, issues, dependencies, and benefits within the area of responsibility.  

Solution Design & System Development 

• Define, configure and/or code high-quality application solutions that meet business needs; whilst being secure, maintainable, and cost efficient. 
• Maintain accurate and complete documentation for all aspects of application design, development, and implementation, including scoping, requirements, solution designs, test cases and user documentation. 
• Coordinate and facilitate test planning and test execution.  

IT Design 

• Propose solution designs within area of responsibility, aligned with Orica’s business requirements. 
• Ensure that all functional and technical production changes to systems within area of responsibility adhere to quality requirements and architectural guidelines.  

IT Governance 

• Follow IT principles, guidelines, and processes. 
• Ensure security and licensing requirements are met within the area of responsibility. 
• Provide input to the Asset specialist to ensure an accurate Software asset inventory and procurement on licensing numbers. 
• Drive consolidation and simplification of the Orica application landscape  

Release & Lifecycle Management   

• Plan and deliver regular packaged-product patches, releases and upgrades within area of responsibility (i.e. software lifecycle management) 
• Coordinate and perform impact assessments on proposed changes. 
• Coordinate and assist with change management activities. 
• Provide appropriate communication to impacted business users; before, during and after a change implementation. 

Application Support  

• Acquire and maintain an in-depth knowledge of the functionality and business processes of Orica’s applications
• within area of responsibility. 
• Provide Level 2 operational support to users in a timely and effective manner, to maximise the effectiveness of business applications. 
• Trouble-shoot and resolve application issues and incidents, including advice or training to users, devising, and applying corrections (permanent or temporary) for faults. 
• Ensure issues and status updates are accurately communicated to business users and IT management. 
• Perform root cause analysis and business impact validation for issues and incidents.  
• Perform proactive application maintenance activities – including monitoring and alerting.  

Stakeholder Engagement  

• Engagement with key business stakeholders, General Process & Data Owners (GPDOs) and IT Business
• Engagement team; specially to understand requirements and to design solutions. 
• Engagement with IT Leads and Engineers to ensure technical alignment across functional areas. 
• Collaborate with all IT teams to deliver and support solutions.  

What you will bring

• English language (oral and written) to an advanced proficiency, as the global business language of Orica 
  Tertiary qualification in an IT-related discipline 
• 2-5 years’ of experience in an IT role; with demonstrated success at designing and supporting applications that solve business problems 
• Exposure to manufacturing, mining, utilities, or related industries 
• Strong customer engagement and relationship building skills  
• Excellent verbal and written communication skills, with an ability to communicate to both technical and lay audiences  
• Ability to work independently, or as part of a project / team  
• Ability to understand and interpret complex business requirements and effectively translate these into applications solutions 
• Demonstrated problem-solving and problem remediation skills  

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills. 

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
 
We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.